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FAQ
Frequently asked questions
A: After having configured you system (or a number of them), press the "Buy Now" button and it will be placed into a virtual "shopping card". The cart keeps all the systems for which you have pressed "Buy Now" button until you either remove it from the cart or clear the cookies of your browser. When ready to purchase click the "CHECKOUT NOW" button and follow the instructions on screen. Registered shoppers can save time by using Quick Checkout.
Order by Phone: Friendly, helpful associates offer fast, personal service, in-stock status and more. Please call 082 323 2704 to speak with a sales associate.
A: Extreme Gaming & PC respects your privacy. We will not under any circumstances sell or release your information to anyone. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from Extreme Gaming & PC will be in regard to your order, RMA status and other information you may have requested, such as product notification.
A:To cancel your order, all you need to do is send us an email with your order ID, and we will halt the production and send you a confirmation email. If you would like to share the reason for the cancellation, it would be most welcome as it helps us understand better our clients' needs.
Note: You can cancel your order at any time. A 10% handling fee will apply for orders canceled after Order Confirmation was received.
A: We never rush a system out just to claim faster turnaround times. Our ideology is that every system has to be tested to perform as it should to the best of our ability, and the burn-in process does takes time. Plus, sometimes there are parts availability issues. In the end, a normal system takes around 3 to 5 working days, a HighEnd systems (Overclocked Systems) takes around 6 to 7 working days. We can always expedite your order upon request, but again, no compromises will be made as far as quality is concerned.
A: If you bought a Windows with your new computer, then we use only genuine Windows 10 on all of our systems. A COA (certificate of autheticity) with your unique Windows CD-key is affixed to the side of every machine, and you will find the original Windows 10 CD in the accessories box.
We do not install anything except for all the device drivers, latest graphics card drivers, DVD burning software and our own Windows desktop background. Which means that you will have a great out-of-the-box experience with a machine which is ready to go without having any trouble.
A:For every order made, we go through the following steps:
As soon as we received your order, we wait to receive the funds from you for us to be able to process your order.
When we receive the funds from you your order will enter the building and configuring process.
Once the money has cleared to our account we aim to dispatch orders as soon as possible.
We are currenly aiming to dispatch PC orders in approximately 3 to 5 working days from the clearance date.
Once everything is verified and confirmed, then we process the order
Your order is then forwarded to the production department, and the machine is built to your specs. OS is installed and all the relevant drivers are loaded.
Next, our quality assurance team takes over. The system is put through a 24-hour "torture test", during which every subsystem is tested to the best of our ability to ensure that the machine performs flawlessly under the most stressing of circumstances.
Once testing is completed, your computer would be padded and packed for transit and ,finally, shipped
Once your computer is shipped, you will receive an email with a tracking number so you are informed of the location and status of your package at any time.
A: Following the "off the shelf, out of the box" experience, we use only retail products and send all extra parts, CD's and accessories with the system, so you get not just the system but all the extras that came with the individual components. If there is anything missing from your shipment, please check all the boxes thoroughly and then send us an email describing what is missing, and we will take care of it.
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